School Policies

Registration Policy

The registration fee for our swim programs is $95 per program and is nonrefundable. A $10 discount applies for each additional child registered, up to three children. Please note that we do not provide refunds on registration under any circumstances. We appreciate your understanding!

Session Commitment & Attendance Policy

When selecting a session, please ensure you can commit to the full duration of the course, as attendance is essential for your child’s progress. Choose a session that aligns with your schedule to avoid conflicts such as travel or vacations. Makeup lessons are not available after the session period ends.

Consistent attendance is crucial—if all lessons are not completed, your child may not meet the requirements for advancement. Please note that in-pool parent participation is mandatory during the final week to ensure proper parent education.

Swim Diapers Policy

Triple coverage is required for all children under 4 or those who are not fully potty trained. This includes:

• A disposable swim diaper

• A washable fabric swim diaper that fits snug around legs and waist

• A swimsuit or shorts of your choice

Children must have these protections unless they have been accident-free for at least 12 months. Fabric swim diapers are available for purchase as needed.

Towels Policy

Please bring 3 towels to place on the pool deck:

• 1 towel to protect against the heat from the deck 

• 1 towel to shield your child's head when they "flop" down

• 1 towel to cover your swimmer

Food/Drink Policy

• NO food or drink of any kind within 4 hours before lesson time!

  For your child’s safety, absolutely no food or drink within 4 hours of their lesson. Vomiting can occur during swim instruction, and this precaution is essential to prevent choking or aspiration. A normal diet can be resumed after lessons are completed for the day.

  • NO fruit of vegetables (in any form)

  • NO milk or dairy products, baby formula, cheese, yogurt, smoothies, and yogurt-covered raisins etc.

  • NO fast food, processed junk food, snack bars, etc.

Sick Policy

• Fever over 100°F: please have your child wait 24 hours after the fever breaks before returning to swim.

• Diarrhea: please have your child wait 48 hours before returning to swim.

Payment Policy

• Accepted Payment Methods:
  We accept payments via credit/debit cards (Visa, MasterCard, Discover), bank transfers, Venmo, and cash.

  Payment Terms:

  • Due Date: All tuition is due 2 weeks (14 days) before the first day of class. If payment is not received, you will be dropped from the session in order to allow us to accommodate the waitlist.

  • 14 days before session start: Should you register within those 14 days tuition will be due upon receipt. A late fee of $25 and $5 per day up to 3 days if payment is not received upon receipt and you will be dropped.

  • Registration Fee: A $95 fee is required for every student and is due upon registering for a time slot.

  • Invoices: Invoices will be sent via email upon completion of registration, and payments must be made by 2 weeks (14 days) before session starts or you will be dropped from the time slot.

  • Refund Policy: All monies received for the registration fee and/or tuition are non-refundable once your time slot has been scheduled and paid, even if you cancel, drop out or do not show up for any lesson.

  • Additional Swim Costs: Children needing special accommodations or extended instruction time due to individual needs will incur an additional program fee of $175 per 50 minutes.

  • Cancellation Fee: If you need to cancel your session, please provide at least 7 business days' notice to allow us to accommodate our schedule. Cancellations made within the 7-days of the start date are subject to a $175 drop fee, which can be used as a credit for future sessions within the current swim year. If you do not rebook, the credit will be forfeited.

  • Currency: All payments must be made in USD unless otherwise agreed upon

  • Authorization: By providing your credit card or bank account information, you authorize Squiddles, LLC. to charge the provided payment method for any agreed-upon fees, including tuition, registration fees, and applicable late fees.

  We understand that life happens, and we're here to assist with any challenges that arise to the best of our ability. These policies help ensure our business runs smoothly, and we appreciate your understanding. If you have any questions, please feel free to email swimschool@squiddles.net

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Disclaimer:

Policies are subject to change at any time. Please check for updates regularly or inquire if you have any questions about current requirements. Students must follow all policies to ensure their safety and accessibility to lessons. If you have any concerns or questions please email us at swimschool@squiddles.net